You will be emailed an order confirmation that will include your unique booking reference number and a barcode that also contains this number.  We suggest printing out the email as this will contain a barcode which will grant you access.

No, we regret we are unable to issue refunds.

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Please show this on arrival. 

Your ticket confirmation must be shown on arrival.

Car parking is available free of charge. Please note that we do not have any CCTV in our parking area and any valuable left are at your own risk.

You can make group bookings.

Yes.

Yes, you are able to buy tickets on the day in our Farmshop on arrival.

Yes, toilets are located near the café.

Yes, friendly dogs are welcome in all areas of the park as long as they are kept on a lead and any mess is cleared up.

Call us on 01454 414081 or info@olddownestate.co.uk